lucky spinPrivacy Policy

This page describes what we collect when you use lucky spin and how we keep that data protected. We at lucky spin handle personal information from users across Jakarta, Surabaya, Bandung, Medan, and other regions where our service operates under applicable law.

Our privacy practices cover account registration, payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. We also describe how we manage cookies, third-party processors, and your rights regarding your data.

We undertake to process your information securely and transparently. This policy outlines our commitments and explains how to contact us if you have questions about your privacy on lucky spin.

What we collect on lucky spin

We collect personal data when you create an account on lucky spin. This includes your name, email address, phone number, date of birth, and residential address. We also collect identity document information during account verification — typically a national ID or passport number and proof of address.

When you deposit or withdraw funds on lucky spin, we record transaction details including the payment method used, amount, timestamp, and your account balance before and after the transaction. This applies whether you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet.

We collect usage data as you interact with lucky spin — which sports markets you view, which games you access, bet history, and session duration. We also log your IP address, device type, browser information, and approximate location based on IP geolocation.

How we use your data on lucky spin

We use your personal information to operate your lucky spin account, process deposits and withdrawals, verify your identity for compliance, and communicate with you about account activity. Our multilingual support team may access your data to assist with account recovery, payment issues, or questions about Liga 1, Piala AFF, Champions League, or other markets on lucky spin.

We analyze usage patterns to improve lucky spin's performance and user experience. This includes identifying technical issues, optimizing payment flows, and understanding which sports and esports markets users engage with most frequently. We do not use this analysis to profile you for marketing purposes.

We retain transaction records and account data for the duration of your lucky spin account and for a period afterward to comply with financial regulations and tax requirements. Identity verification documents are stored securely and accessed only when necessary for compliance or dispute resolution.

Third-party processors and data location

Our payment processors handle transaction data when you deposit or withdraw via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers. These processors operate under their own privacy policies and are contractually obligated to protect your information. We do not control their practices beyond requiring compliance with data protection standards.

Our servers may be located outside your jurisdiction. Data transfers across borders are encrypted and follow applicable data protection regulations. We undertake to ensure that any third-party service provider meets security standards equivalent to our own.

We do not share your account data with sports betting syndicates, game providers, or marketing partners without your explicit consent. Game providers like those offering Aviator, Sweet Bonanza, or Fortune Tiger receive only anonymized session data necessary to deliver the game experience.

Cookies and tracking on lucky spin

We use cookies to maintain your session on lucky spin, remember your login status, and store your language preference. Essential cookies are necessary for the platform to function. You can disable non-essential cookies through your browser settings, though this may affect your experience.

We use analytics cookies to track how users navigate lucky spin — which pages are visited, how long sessions last, and which features are used most. This helps us identify performance issues and improve the platform. These cookies do not identify you personally.

We do not use tracking pixels or third-party advertising cookies on lucky spin. Our focus is on service improvement, not behavioral marketing.

Your rights on lucky spin

You have the right to request access to your personal data held by lucky spin. You can ask us to correct inaccurate information or request deletion of your account and associated data, subject to legal retention requirements. To exercise these rights, contact our support team through the help section in your lucky spin account.

You have the right to withdraw consent for non-essential data processing. You can opt out of analytics cookies and request that we stop using your data for service improvement purposes. However, we must retain transaction records and identity verification data to comply with financial regulations.

If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Contact and policy updates on lucky spin

If you have questions about our privacy practices on lucky spin, contact our support team through your account or via the contact channels listed in the help section. Our multilingual team responds during stated business hours.

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or through a notice on lucky spin. Your continued use of the platform after such updates constitutes acceptance of the revised policy.

Access to lucky spin services is available only where local law permits. We encourage you to verify that your jurisdiction allows online gaming and sportsbook access before using our platform. Our privacy practices comply with applicable regulations in supported jurisdictions.